FAQ
When does my CroatiaPASS e-ticket expire?
CroatiaPASS e-ticket is good for 30 consecutive days and it expires on October 31st of this year.
Do I have to make a reservation for boat and/or walking tours when I use CroatiaPASS?
You must make a reservation for any of our tours. For details, check out each tour's hours, amenities, payment methods, and location.
Do you offer additional discounts?
Yes, you can get GREAT INSTANT SAVINGS on various travel-related products and services when you show your CroatiaPASS at these partner businesses.
Where can I buy CroatiaPASS products?
ONLINE at croatiapass.com using Visa, MasterCard, American Express, Bancontact, Bank transfer, Belfius Direct Net, Cartes Bancaires, CartaSi, EPS, Giropay, iDEAL, ING Home'Pay, KBC/CBC Payment Button, Przelewy24, and Sofort:
- When you buy online, we will email you the details of your CroatiaPASS order, your CroatiaPASS e-ticket, and a CroatiaPASS e-brochure containing hours, amenities, and location for each participating attraction.
- Just bring your printed CroatiaPASS e-ticket or show your CroatiaPASS e-ticket using a smart phone at each participating location for FREE entry.
- For tours & cruises, you must contact the tour / cruise provider directly to reserve your seat ahead of time;
- Each voucher is nontransferable and may be redeemed only once.
What is CroatiaPASS' return / refund policy?
CroatiaPASS offers a refund on unused CroatiaPASS products purchased from croatiapass.com.
When you (the customer) buy from croatiapass.com, we (CroatiaPASS) are charged a non-refundable transaction fee (€0.25 + 2.8% of your total purchase amount) by our payment service provider. When we issue a refund to you, we are charged an additional non-refundable €0.25. Therefore, when we process a refund, we must deduct €0.50 + 2.8% of your total purchase amount.
Refunds are not available for any portion of a CroatiaPASS product that has been used. All partially-used or fully-used products are non-refundable. Lost or stolen products are also non-refundable.
To initiate a refund request, please contact the CroatiaPASS Customer Care department at This email address is being protected from spambots. You need JavaScript enabled to view it. (Croatian & English only); We typically respond within 24h during regular business hours (daily 8am-10pm Central European Time).